商用英文：电话沟通技巧(2)
电话英文例句
o 你好，我是 XYZ 公司研发部的考瑞忠。
Hello, this is Corazon calling from XYZ R&D department.
（电话沟通中，I am 要改为 This is。）
o 请问大卫在吗?我是Stone公司的布兰达。
Is David available, please? My name is Brenda from Stone company.
＝ Is David in the office?
o 您好，我想与大卫谈话。
Hello, I’d like to speak to David.
＝ Hello, may I talk to David, please?
＝ Hello, may I speak to David, please?
o 我就是大卫。
This is David.
＝ David speaking.
o 请您将您的名字拼给我好吗?
Would you please spell your name for me?
o 我能知道您贵姓大名吗?
May I know your name, please?
＝ May I have your name, please?
＝ Can I ask who’s calling, please?
＝ Excuse me, who is this?
o 请稍后！
Hold on a moment, please.
＝ Hold on, please.
＝ Hold on.
＝ A moment, please.
＝ Can you hold the line?
＝ Can you hold on a moment?
o 抱歉，您打错电话了。
Sorry, you have the wrong number.
＝ Sorry, you dialed the wrong number.
o 喔，抱歉！我打错电话了。
Oh, dear. I think I’ve dialed the wrong number.
o 不，这里是财务部，我帮你查分机号码。
No. This is the Finance Department. I will check the extension number.
o 不好意思，他忙线中。
Sorry, his line is busy now.
＝ His line is engaged now.
＝ He is engaged now.
o 不好意思，他在开会。
I am afraid he’s in a meeting.
o 不好意思，他不在办公室。
I am afraid he’s not in the office.
＝ Sorry, he is out at the moment.
＝ I am sorry he isn’t in.
o 不好意思，他现在不方便。
I am afraid he’s not available just now.
o 不好意思，本部门业务主管史帝夫已经离职了。
I am sorry, but Steve, our Sales Director, is no longer with us.
o 可以请您稍后再拨吗?
Would you please try later?
＝ Could you ring later?
＝ Could you call later?
＝ Could you telephone later?
＝ Would you mind calling back?
o 有什么我可以为你效劳?
Is there anything I can do for you?
＝ Is there anything else I can do?
＝ May I help you?
＝ What can I do for you?
＝ What can I do to help?
o 需要我帮你安排约会时间吗?
Would you like me to fix up an appointment for you?
o 艾德琳的分机是 229。
Adrin’s extension number is 229.
o 我将你转接至美姬。
I will put you through to Maggie.
o 能帮我转分机326?
Can I have extension 326?
＝ Could I speak to extension 326?
＝ May I speak to extension 326?
＝ Can you connect me to extension 326?
o 请问你的分机是?
What is your extension number?
o 请问你的传真是?
What is your fax number?
＝ May I have your fax number?
o 请问安东尼的电子邮件是?
Could you tell me Antony’s email address?
o 我将请她回来后尽速与您联系。
I will ask her to call you back as soon as she is back.
o 可不可以请她回我电话，我的电话是: 531477
Could you ask her to call me back, please? My number is 531477.
＝ Could you ask her to call me at 531477, please?
＝ Could you ask her to call me back, please? She can reach me at 531477.
摘自五南文化事业机构出版《商用英文：最佳商务往来沟通艺术》
(http://www.dajiyuan.com)