商用英文：電話溝通技巧(2)
電話英文例句
o 你好，我是 XYZ 公司研發部的考瑞忠。
Hello, this is Corazon calling from XYZ R&D department.
（電話溝通中，I am 要改為 This is。）
o 請問大衛在嗎?我是Stone公司的布蘭達。
Is David available, please? My name is Brenda from Stone company.
＝ Is David in the office?
o 您好，我想與大衛談話。
Hello, I’d like to speak to David.
＝ Hello, may I talk to David, please?
＝ Hello, may I speak to David, please?
o 我就是大衛。
This is David.
＝ David speaking.
o 請您將您的名字拼給我好嗎?
Would you please spell your name for me?
o 我能知道您貴姓大名嗎?
May I know your name, please?
＝ May I have your name, please?
＝ Can I ask who’s calling, please?
＝ Excuse me, who is this?
o 請稍後！
Hold on a moment, please.
＝ Hold on, please.
＝ Hold on.
＝ A moment, please.
＝ Can you hold the line?
＝ Can you hold on a moment?
o 抱歉，您打錯電話了。
Sorry, you have the wrong number.
＝ Sorry, you dialed the wrong number.
o 喔，抱歉！我打錯電話了。
Oh, dear. I think I’ve dialed the wrong number.
o 不，這裡是財務部，我幫你查分機號碼。
No. This is the Finance Department. I will check the extension number.
o 不好意思，他忙線中。
Sorry, his line is busy now.
＝ His line is engaged now.
＝ He is engaged now.
o 不好意思，他在開會。
I am afraid he’s in a meeting.
o 不好意思，他不在辦公室。
I am afraid he’s not in the office.
＝ Sorry, he is out at the moment.
＝ I am sorry he isn’t in.
o 不好意思，他現在不方便。
I am afraid he’s not available just now.
o 不好意思，本部門業務主管史帝夫已經離職了。
I am sorry, but Steve, our Sales Director, is no longer with us.
o 可以請您稍後再撥嗎?
Would you please try later?
＝ Could you ring later?
＝ Could you call later?
＝ Could you telephone later?
＝ Would you mind calling back?
o 有什麼我可以為你效勞?
Is there anything I can do for you?
＝ Is there anything else I can do?
＝ May I help you?
＝ What can I do for you?
＝ What can I do to help?
o 需要我幫你安排約會時間嗎?
Would you like me to fix up an appointment for you?
o 艾德琳的分機是 229。
Adrin’s extension number is 229.
o 我將你轉接至美姬。
I will put you through to Maggie.
o 能幫我轉分機326?
Can I have extension 326?
＝ Could I speak to extension 326?
＝ May I speak to extension 326?
＝ Can you connect me to extension 326?
o 請問你的分機是?
What is your extension number?
o 請問你的傳真是?
What is your fax number?
＝ May I have your fax number?
o 請問安東尼的電子郵件是?
Could you tell me Antony’s email address?
o 我將請她回來後儘速與您聯繫。
I will ask her to call you back as soon as she is back.
o 可不可以請她回我電話，我的電話是: 531477
Could you ask her to call me back, please? My number is 531477.
＝ Could you ask her to call me at 531477, please?
＝ Could you ask her to call me back, please? She can reach me at 531477.
摘自五南文化事業機構出版《商用英文：最佳商務往來溝通藝術》
(http://www.dajiyuan.com)